Bounded-autonomy agents whose tool surface is defined by your business rules. Every action anchored. Human-in-the-loop checkpoints configurable. EU AI Act Articles 11/13/14 documentation generated automatically from the audit chain.
Most agentic frameworks rely on prompt engineering to keep the agent inside the lines. That works for the demo. It does not survive the regulator's review. TeamSync's tool surface is declared in business rules and enforced at the platform layer. The agent cannot take actions outside the surface — not because it is instructed not to, but because the actions are not reachable.
Every retrieval made by the agent is bounded by the permissions of the user on whose behalf the agent is acting — at retrieval time, for every action. The agent does not have its own elevated permissions. What the user cannot see, the agent cannot access on their behalf.
Human-in-the-loop checkpoints are platform-layer, not application-layer. They cannot be bypassed. Set thresholds by claim value, risk category, document type, or any attribute the business rules can express. Above threshold: the agent pauses, the reviewer is notified, and the action waits for approval.
EU AI Act compliance documentation for high-risk AI systems — system description, technical documentation, human oversight evidence — is generated automatically from the audit chain. Every agent action is already anchored. The documentation is a chain export, not a manual narrative constructed months after deployment.
Claims triage, contract first-pass review, quality event routing — the agent handles the classification and routing; the human handles the judgment. Cycle times collapse.
Tool surface enforcement is structural. No prompt can override a business rule. The auditor's question — "what was the agent allowed to do?" — has a declarative answer.
Every action anchored. Every refusal anchored. Human oversight evidence generated from the chain. The high-risk-system documentation is a query, not a project.
The agent reads incoming claims, classifies against the taxonomy, routes to the correct handler, and escalates above defined value thresholds. Every action anchored. Human reviewers focus on edge cases.
The agent collects credentialing documents, checks completeness against the required checklist, and flags missing items for follow-up — without requiring the credentialing officer to track each case manually.
The agent flags risk clauses against the playbook, summarises key terms, and routes high-risk contracts to senior review — with every classification anchored and defensible.
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